Version: 1.0
Last Updated: October 2025
At Home Marketer Online, operated by HOME COMMERCE LIMITED, all our products and services are delivered digitally — fast, securely, and transparently.
We do not ship physical goods. Instead, customers receive access to digital materials via email, secure download link, or user portal immediately after purchase or within a clearly stated delivery period.
1. Company Information
Company Name: HOME COMMERCE LIMITED
Company Number: 16464237
Date of Incorporation: 21 May 2025
Registered Office:
71–75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom
Email: info@homemarketer.online
Phone: +44 7360 543899
Website: homemarketer.online
HOME COMMERCE LIMITED is responsible for the processing and delivery of all orders placed through the Home Marketer Online platform.
2. Nature of Our Products
All products and services sold through Home Marketer Online are digital.
These include:
- Online courses and e-learning programs
- Digital marketing tools and templates
- Creative and consultancy services delivered electronically
No physical shipping occurs, and there are no postal charges or customs fees involved.
3. Delivery Process
Once payment has been successfully completed, you will receive your digital order in one of the following ways:
- Instant Access:
- For downloadable products or courses, access is provided immediately after checkout.
- A confirmation email containing the access link or login credentials is sent automatically.
- Email Delivery:
- For personalised services or digital project files, we will send a confirmation email within 24 hours and deliver the completed product within the agreed timeframe (typically 1–5 business days).
- Custom Projects:
- Delivery times for tailored marketing or design projects are specified clearly during the ordering process or confirmed by email.
If you do not receive your digital order within the expected timeframe, please contact us immediately at info@homemarketer.online — we always respond within 1–3 business days.
4. Delivery Confirmation
Each completed order generates an automatic confirmation email with:
- Payment details
- Download or access link
- Customer support contact information
If you do not receive this confirmation, please check your spam or junk folder. If still missing, contact info@homemarketer.online so we can resend it promptly.
5. Failed or Delayed Delivery
If a technical issue prevents access to your purchased digital product (e.g., download error, server issue, or wrong email address), we will:
- Reissue the digital product at no cost; or
- Offer a full refund if the issue cannot be resolved within a reasonable period.
We take full responsibility for ensuring successful digital delivery to every customer.
6. Refunds on Digital Deliveries
We offer a 14-day, no-questions-asked refund policy for all digital orders.
If you are not satisfied, simply email info@homemarketer.online and we will refund you in full within 14 days — no forms, no delays, no conditions.
(See our separate Refund Policy for full details.)
7. Taxes and Fees
All prices shown on our website are inclusive of applicable VAT (where required by EU or UK law).
No additional delivery or service fees are charged.
If you are located outside the EU/UK, your payment provider may apply currency conversion or local processing fees — these are beyond our control.
8. Responsibility and Customer Satisfaction
We take pride in ensuring every customer receives what they paid for, on time and in perfect condition (digitally).
If you ever experience issues accessing your product, contact info@homemarketer.online and our support team will resolve the issue within 1–3 business days.
We guarantee clear communication, secure delivery, and full compliance with consumer protection laws.
9. Legal Compliance
This Shipping & Delivery Policy complies with:
- EU Consumer Rights Directive (2011/83/EU)
- UK Consumer Rights Act 2015
- General Data Protection Regulation (GDPR)
- UK Data Protection Act 2018
We apply these protections equally to all customers, regardless of their country of residence.
10. Updates to This Policy
We may update this policy from time to time to reflect improvements in our delivery systems or to ensure compliance with updated regulations.
The latest version will always display the “Last Updated” date at the top of this document.
11. Contact Information
HOME COMMERCE LIMITED
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ,
United Kingdom
Email: info@homemarketer.online
Phone: +44 7360 543899
Customer service operates Monday to Friday, 09:00 – 17:00 (UK time).
We respond to all delivery and refund enquiries promptly and transparently.