Refund policy

Refund Policy

Effective Date: 30-05-25

Company Information:
HOME COMMERCE LIMITED
Company Number: 16464237
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Phone: +447360543899
Website: homemarketer.online
Customer service: info@homemarketer.online

1. Overview

At HOME COMMERCE LIMITED, we strive to ensure complete satisfaction with our digital courses, marketing consultancy, website creation, and other marketing-related services. We understand that sometimes a refund may be necessary, and we want to make this process as straightforward and fair as possible.

2. Refund Eligibility

Our refund policy is designed in accordance with EU consumer protection laws, including Directive 2011/83/EU, and tailored to the nature of digital content and services we provide. Please review the conditions below carefully:

  • Digital Courses and Downloadable Content:
    Due to the immediate access and nature of digital goods, you have the right to withdraw within 14 days of purchase unless you have started downloading or the content.
  • Marketing Consultancy, Website Creation, and Other Services:
    You have the right to withdraw from these services within 14 days of purchase, unless service delivery has already begun with your explicit consent. If service has commenced, refunds will be considered on a pro-rata basis depending on the amount of work completed.

3. How to Request a Refund

If you believe you are eligible for a refund or wish to request one for any reason, please contact our customer support team as soon as possible. To initiate a refund request, send an email to info@marketinghome.online including:

  • Your full name
  • Order number or purchase details
  • Reason for the refund request
  • Any supporting evidence or correspondence, if applicable

We aim to acknowledge your request within 2 business days and resolve the issue as swiftly as possible.

4. Refund Process

Upon receiving your refund request, we will review it carefully considering the nature of the product or service, your circumstances, and compliance with applicable laws. If approved:

  • Refunds will be issued using the same payment method used for the purchase whenever possible.
  • Refunds will typically be processed within 14 calendar days of approval.
  • In cases where services have already been partially delivered, refunds may be prorated fairly based on work completed.

5. Exceptions and Limitations

While we strive for fairness and flexibility, the following conditions apply:

  • If digital content has been fully accessed, downloaded, or streamed, no refund can be provided in accordance with EU law.
  • Custom or bespoke services (e.g., personalized marketing strategies or website features tailored specifically to your requests) may have different refund terms which will be communicated at the time of contract.
  • Refunds do not cover any fees charged by your payment provider or bank.
  • We reserve the right to refuse refunds in cases of abuse or fraudulent claims.

6. Cancellation of Orders

If you wish to cancel an order before delivery or commencement of services, please contact us immediately at info@marketinghome.online. We will confirm if cancellation is possible without penalty and provide further instructions.

7. Your Rights Under EU Law

Under the EU Consumer Rights Directive, you have a right to clear information about refund policies and to withdraw from certain purchases within 14 days without penalty. Our policy aligns with these rights, aiming to provide a hassle-free experience for our customers.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please reach out to us at:

HOME COMMERCE LIMITED
71-75 Shelton Street
Covent Garden, London, WC2H 9JQ
United Kingdom
Phone: +447360543899
Email: info@homemarketer.online