Version: 1.0
Last Updated: October 2025
At Home Marketer Online, operated by HOME COMMERCE LIMITED, we value trust and fairness.
We believe that refunds should be simple, fast, and transparent — no questions, no hidden conditions, and no exceptions.
This policy is written in compliance with EU consumer protection law (Directive 2011/83/EU), the UK Consumer Rights Act 2015, and the General Data Protection Regulation (GDPR).
1. Company Information
Company Name: HOME COMMERCE LIMITED
Company Number: 16464237
Date of Incorporation: 21 May 2025
Registered Office:
71–75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom
Email: info@homemarketer.online
Phone: +44 7360 543899
Website: homemarketer.online
We provide digital marketing and e-learning services to customers in the European Union and beyond.
2. Our Refund Commitment
We offer a 14-day, no-questions-asked refund policy on all digital services and e-learning products.
You may cancel your purchase within 14 calendar days of payment for any reason — or no reason at all.
Refunds are processed in full, with no administrative fees, no deductions, and no exceptions.
This policy applies to all digital items, subscriptions, and consulting services offered by Home Marketer Online.
3. How to Request a Refund
To request a refund, simply contact our customer service team at:
info@homemarketer.online
Please include the following details:
- Your full name
- Order number or payment reference
- Email address used for the purchase
That’s all we need — no explanations or paperwork required.
Our team will confirm receipt of your request and issue your refund within 14 days using the same payment method used for your original transaction.
4. Refund Eligibility
Refunds are available for:
- All digital marketing services
- Online courses and e-learning materials
- Consulting or creative design projects
We do not apply any exclusions — every customer is entitled to a full refund within 14 days.
If the service has already been delivered, you may still request a refund within the 14-day window, and we will process it in good faith.
5. Partial Refunds (Only if Requested by Customer)
If you choose to cancel part of a service (e.g., an ongoing multi-stage project), we can arrange a partial refund based on the unused portion.
We always act in favour of the customer — our goal is 100% satisfaction.
6. Refund Processing
Once your refund is approved, it will be processed automatically to your original payment method.
Processing times may vary depending on your bank or payment provider, but we always issue refunds on our end within 14 calendar days.
If you do not receive your funds after 14 days, please contact:
info@homemarketer.online — and we will verify and resolve the issue promptly.
7. No Penalties or Conditions
We never charge cancellation fees, processing fees, or any other hidden costs.
Refunds are always full and unconditional within the legal timeframe.
We do not require customers to provide a reason for cancellation, and we do not limit the right of withdrawal based on usage, delivery status, or download activity.
8. After the Refund
Once your refund is processed:
- Access to paid digital materials may be revoked (e.g., course logins, digital files).
- You will receive a confirmation email confirming completion of your refund.
Your personal data associated with the order will be retained only as required for accounting and legal compliance (maximum 6 years) and then securely deleted.
9. Contact for Refunds and Support
For any refund, cancellation, or payment-related request, please contact:
HOME COMMERCE LIMITED
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ,
United Kingdom
Email: info@homemarketer.online
Phone: +44 7360 543899
Customer service is available Monday to Friday, 09:00 – 17:00 (UK time).
We aim to respond to all refund-related enquiries within 1–3 business days.
10. Compliance and Consumer Rights
This refund policy complies fully with:
- EU Directive 2011/83/EU on Consumer Rights
- UK Consumer Rights Act 2015
- General Data Protection Regulation (GDPR)
We apply these rights equally to all customers, regardless of location.
Our approach is deliberately more generous than the legal minimum to ensure fairness, transparency, and customer satisfaction.
11. Updates to This Policy
We may update this Refund Policy from time to time to reflect new regulations or improvements in our process.
The most recent version will always be clearly dated at the top of this page.
12. Summary
We believe trust is earned through fairness and simplicity.
At Home Marketer Online, if you are ever unhappy with your purchase, we will always refund you — quickly and without hesitation.
That’s our guarantee.